Because MetLife re-branded across 2016-2018, the servicing experience developed back in 2015 needed a refresh. Our team took it as an opportunity to improve upon both the UX and visual design, resulting in an updated Global Sales & Servicing platform and the MetLife UX Design System 1.0.​​​​​​​
I was visual/interaction design lead for the entire servicing experience, and migrated our team off Adobe illustrator/manual spec process onto Sketch and automated spec-ing. The resulting style guides cover profile, account and claims servicing in a fully responsive experience – allowing customers to service their products from laptop, tablet or phone. 
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